SHIPPING & RETURN
All orders are made-to-order, please allow four weeks production time for shipment.
Scarlett Zhang offers free delivery worldwide. Please note that free shipping will be applied to your order at checkout.
All orders are shipped with DHL and requires a signature upon delivery. Kindly note that delivery to rural addresses can result in longer delivery times.
Scarlett Zhang insures each purchase during time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by Scarlett Zhang.
Taxes and Duties
The prices of products are expressed in Pound inclusive of taxes but excluding customs duties.
For orders outside of the EU
Customs duties that shall be borne by the Customer. Unfortunately we cannot estimate how much duties you will pay but your local customs should be able to estimate the price.
Scarlett Zhang cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.
Returns and Exchanges
Our products are hand handcrafted made-to-order. Unfortunately we do not accept return and exchange at this moment. In case if you received damaged products, please contact firstname.lastname@example.org within 3 days of delivery to request a return authorization number, we will replace your damaged products within two weeks after receiving your defective items.
Please note, complaint will not be acceptable after 3 days or without a return authorization number.
If you have any questions relating to the products, please do not hesitate to contact us before purchasing.